How can we help?

KOYA Life is a South African online retailer offering a carefully selected range of useful, interesting and quality products. We research the market, explore new ideas and international trends, and select products that we believe can add value and make everyday life a little easier.

KOYA Life is based in Pretoria, South Africa and currently serves customers throughout South Africa.

KOYA Life welcomes purchases from individuals and businesses in South Africa. Our website is designed to make online shopping simple and accessible to everyone.

KOYA Life offers a growing range of products across different categories. Our range will evolve over time as we discover products that we believe are useful, interesting, well-designed and worth bringing to the South African market.

We research the market and keep an eye on international trends to discover products that may be of interest to our customers. We source our products from carefully selected international suppliers, with the aim of offering products that meet our requirements for quality, usefulness and value.

Email info@shopkoyalife.com with your order number and the email address used at checkout. Let us know whether you need help with delivery, tracking, or another order query.

Contact us with your suburb and postal code, along with the product you would like to order. We can help you check delivery availability, costs, and estimated timing before you buy.

Contact us as soon as possible with your order number and the correction needed. Whether a change is possible depends on how far your order has progressed.

We deliver across South Africa through The Courier Guy, within its service areas. Enter your delivery address at checkout to see the available delivery option and cost.

If no delivery option appears for your address, please contact us with your suburb and postal code so we can check availability.

Orders are dispatched after payment has been successfully received and your order has been processed. Estimated courier transit times after collection are:

Local delivery: 1-2 business days.

National economy delivery: 3-4 business days.

Regional economy delivery: 3-5 business days.

These estimates exclude order processing time and are not guaranteed delivery dates. Timing depends on your address, the available courier service and any courier delays. We currently offer standard delivery only; same-day and express delivery are not available.

Delivery is calculated from the courier quote for your address and order, and shown at checkout before you pay.

KOYA Life covers 25% of your quoted courier delivery fee, so you pay 75%. The delivery amount shown at checkout already includes this saving.

We choose the appropriate packaging for your order. If a larger box is needed, we cover any extra courier cost caused by that packaging change.

Yes. Once your order has been dispatched, you can use the courier tracking details to follow its progress.

If you need your tracking details or help with an update, email info@shopkoyalife.com with your order number and the email address used at checkout.

If your order is delayed, check the courier tracking information for the latest update. If you need help, please contact us with your order number.

If you expect to be unavailable, contact us as soon as possible so we can check the available arrangements with the courier. If a delivery attempt has already been missed, let us know so we can help confirm the next step.

Any further delivery arrangements depend on the courier and your address. We will confirm any applicable re-delivery charge with you before arranging it.

Yes. All products sold by KOYA Life are new. We source our products from carefully selected suppliers and take pride in offering products that meet our requirements for quality and value.

We are happy to help. If you have a question about a product before or after making a purchase, please contact us and our team will assist you with the information available to us.

Check your phone’s specifications and compare them with the compatibility requirements shown on the product page. If they match, the product should be suitable for your device. If you are unsure, contact us with your phone make and model and the product you are considering, and we will help you check.

Follow our Bluetooth Tracker Setup Guide for Apple and Android instructions. If you need help with a particular step, contact us with your tracker model, phone model, operating-system version, and a description or screenshot of where you are getting stuck.

Our dual-network KOYA Tech tracker is designed for use with both Apple Find My and Google Find Hub. For an overview of how the technology works, read the article: How dual-network Bluetooth trackers work.

Include the product name, your order number if available, what is happening, and any troubleshooting you have already tried. Clear photos or screenshots can help explain the issue. Never send passwords or payment-card details.

Yes. We want you to be happy with your purchase, and we will assist with legitimate returns and exchanges.

Returns may be available where you have changed your mind or where a product is defective, damaged, incorrect or does not meet the applicable requirements. Certain returns may be subject to specific conditions or time periods.

Your rights under applicable South African consumer protection laws are not affected by our returns policy. Please see our Returns & Refunds Policy for full details.

Please contact us as soon as possible with your order details and the reason for the return or exchange.

We will guide you through the process and let you know what information or documentation may be required. Please do not send a product back before contacting us and receiving instructions, including confirmation of the correct return destination.

We aim to process returns as quickly as reasonably possible once we have received the returned product and any information required to assess the return.

The time required may depend on the reason for the return, the condition of the product and whether it needs to be inspected or assessed.

Contact us with your order number and a description of the issue. If possible, include photos of the item and packaging to help us understand what happened.

All products sold by KOYA Life are covered by the applicable consumer protection requirements in South Africa.

Where a product also carries an additional manufacturer or supplier warranty, its period and terms will be provided with the product or in the relevant product information. Our Warranty Policy provides further information about warranties and your rights.

If you need clarification about a particular product, please contact us with its exact name and your order number or proof of purchase, if available.