Privacy Policy

At KOYA Life, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how KOYA Life collects, uses, stores and protects personal information when you visit our website, purchase from us, contact us or otherwise interact with us.

KOYA Life handles personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your personal information?

KOYA Life is responsible for the processing of personal information described in this Privacy Policy.

For privacy-related questions or requests, please contact us using the details on our Contact Us page.

2. What personal information do we collect?

Depending on how you interact with KOYA Life, we may collect information such as:

• your name and contact details;
• delivery and billing information;
• account and order information;
• payment-related information necessary to process your purchase;
• correspondence and enquiries you send to us; and
• information collected through your use of our website.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How do we use your information?

We may use your personal information to:

• process and fulfil your orders;
• arrange payment and delivery;
• communicate with you about your orders and enquiries;
• provide customer support;
• process returns, refunds and warranty claims;
• improve our website, products and services;
• meet legal and regulatory requirements; and
• communicate relevant marketing where permitted by law.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by law.

4. Who may receive your information?

We may share relevant personal information with service providers where this is necessary to operate our business and provide services to you.

Depending on the circumstances, this may include payment providers, courier and delivery providers, website and technology service providers, professional advisers and other service providers who assist us in operating KOYA Life.

We will only provide information that is reasonably necessary for the relevant purpose and will take appropriate steps to protect your information.

5. Payments

Payment information may be processed by our selected payment service provider.

KOYA Life does not intend to unnecessarily retain sensitive payment information such as complete card details where these are processed securely by the relevant payment provider.

6. Cookies and website information

Our website may use cookies and similar technologies to enable website functionality, improve your experience and understand how visitors use our website.

Some cookies may be provided by third-party services used by KOYA Life.

7. Direct marketing

KOYA Life may communicate with you about products, offers or other information where permitted by applicable law.

Where your consent is required, we will obtain it in the manner required by law.

You may also have the right to object to the use of your personal information for direct marketing.

8. How do we protect your information?

KOYA Life takes reasonable and appropriate steps to protect personal information against loss, damage, unauthorised access, misuse or disclosure.

Access to personal information will be limited to those who reasonably need it for legitimate business purposes.

No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

9. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

The appropriate retention period may depend on the type of information and the purpose for which it is held.

10. Your rights

Subject to applicable law, you may have the right to:

• ask whether we hold personal information about you;
• request access to your personal information;
• request correction or deletion of inaccurate or unlawfully held information;
• object to certain processing of your personal information;
• object to direct marketing;
• withdraw consent where processing is based on consent; and
• lodge a complaint where you believe your personal information has been handled unlawfully.

If you would like to exercise a right or ask a privacy-related question, please contact us.

11. Information about children

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to KOYA Life in circumstances where it should not have been collected, please contact us.

12. Information processed outside South Africa

Some of our service providers may operate outside South Africa or may process information using systems located outside South Africa.

Where personal information is transferred or processed outside South Africa, KOYA Life will take the steps required by applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be made available on our website.

14. Contact us

If you have any questions about this Privacy Policy or how KOYA Life handles personal information, please contact us using the details provided on our Contact Us page.