Compliance

KOYA Life is committed to operating responsibly and in accordance with applicable South African laws, regulations and regulatory requirements.

As a South African online retailer, our business practices and customer transactions are subject to applicable consumer protection, electronic commerce, privacy, tax, customs and other legal requirements.

Consumer protection

KOYA Life is committed to respecting the rights of consumers under applicable South African consumer protection legislation.

Our customer-facing policies, including our Returns & Refunds Policy, Warranty Policy, Shipping & Delivery Policy and Terms & Conditions, are intended to operate in accordance with applicable legal requirements.

Online transactions

As an online retailer, KOYA Life takes appropriate steps to provide customers with the information required for electronic transactions and to facilitate secure online purchasing.

Privacy

KOYA Life respects the privacy of our customers and handles personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act (POPIA).

Please see our Privacy Policy for further information.

Imports and product compliance

KOYA Life imports products from international suppliers for sale in South Africa. We assess products and their applicable regulatory requirements before they are introduced to our range.

Depending on the nature of a product, additional requirements may apply, including requirements relating to customs, product safety, technical standards, telecommunications or radio equipment, batteries, environmental obligations, labelling and other applicable regulations.

Where specific regulatory approvals, certifications or other requirements apply to a product, KOYA Life will take reasonable steps before offering that product for sale.

Our approach

We aim to source products responsibly and to offer products that meet our requirements for quality, safety, usefulness and value.

We review our compliance requirements as our product range develops and as applicable laws and regulations change.

If you have a question about the compliance or regulatory information relating to a particular product, please contact us.